Question 1

What should I do after an accident?

Accepted Answer

Make sure everyone is safe first and move to a safe spot if you can. Note down what happened, take photos of the vehicle and the scene if it is safe to do so, and inform your insurer as required by your policy. You can then reach out to Claims Guru and we'll help you understand the next steps.

Question 2

Can Claims Guru help me understand the claims process?

Accepted Answer

Yes. We walk you through the general steps involved in a motor insurance claim and what is usually expected at each stage. We are a claims-support service — decisions on your claim rest with your insurer, and we don't provide legal or insurance advice.

Question 3

Can Claims Guru connect me with a workshop?

Accepted Answer

Yes. We can connect you with a workshop from our partner network based on things like your location, the repair required and workshop availability, along with your own preference.

Question 4

What information should I keep ready?

Accepted Answer

Your vehicle registration number, your insurance company name and policy reference, the date and location of the incident, and a short description of what happened. Photos of the damage are helpful too.

Question 5

How do I contact Claims Guru?

Accepted Answer

Fill in the claim assistance form on this page and our team will get back to you. You can also reach us through the contact page.

When Accidents Happen, We're Here to Help.

Four simple steps

Tell Us About the Incident

Get Claims Guidance

Connect With a Suitable Workshop

Get Your Vehicle Repaired

Tell us about the incident

Common questions

We'll help you work out the next step.